1. Who We Are

Boat Hire Norwich operates boat hire services through this website.
Contact email: thorpeislandboats@gmail.com

2. What Personal Data We Collect

When you use our site or make a booking, we may collect:
– Name
– Email address
– Phone number
– Booking dates and preferences
– Payment details (processed securely via Stripe – we do not store card details)
– IP address and browser data (via analytics)

3. How We Use Your Data

We use your data to:
– Process bookings
– Communicate about your hire
– Provide customer support
– Improve our website and services
– Send our own updates or offers (never for third-party use)

4. Marketing

You may receive occasional emails from us about offers or news.
You can opt out at any time via the unsubscribe link or by contacting us at thorpeislandboats@gmail.com.
We do not share or sell your data for marketing.

5. Cookies

Our website uses cookies to:
– Ensure the booking system works correctly
– Monitor traffic via Google Analytics
– Enhance performance and user experience
You can disable cookies through your browser settings.

6. Embedded Content and Media

We may embed content such as Google Maps or YouTube videos. These services may collect data about your interaction and behaviour.

7. Data Retention

We keep your data only as long as necessary:
– Booking records: up to 12 months
– Marketing data: until you unsubscribe
– Analytics data: up to 26 months (default Google setting)
Data no longer required will be securely deleted.

8. Your Rights

You can:
– Request access to your personal data
– Ask for corrections or deletion
– Object to processing or marketing communications
– Withdraw consent at any time
To exercise these rights, email thorpeislandboats@gmail.com.

9. Data Security

We store data securely.
Stripe handles payments using encrypted systems.
Only authorised staff have access to your personal information.

10. Changes to This Policy

We may update this policy from time to time.
Any changes will appear on this page with a new effective date.

11. Refunds

Refunds are available through the website booking system or by request via email. If you need to request a refund, please contact us at thorpeislandboats@gmail.com with your booking details.